Pinnacle Performance Basketball has established the accompanying rules on refunds for PPB programs.

To request a refund, please complete the PPB refund request form here. Your request will be reviewed internally and a decision will be made regarding whether or not a refund is approved and the sum of that refund. Pro-rations may be taken into consideration.

Refunds for prolonged illness, injury, or moving out of the area may also be pro-rated. All refund requests should be made within one week of doctors/specialist’s assessment and recommendation. All injury correspondence should be issued by a specialist/doctor on letterhead.

Refunds will not be entertained due to the accompanying reasons below:

• Team Assignments
• Tournament Locations
• Scheduling
• Friend Requests

Refunds that may be approved will be given as a Program Credit.

• A full or pro-rated credit will be put onto your PPB record and will permit those credit amounts to be utilized for future programs.

In unique conditions, a program credit or cash/check refund may be given. If unique conditions are deemed appropriate, the refund/credit will be given in one of two ways:

• Card/Bank Account Refund (Venmo/Zelle) – In the event that a part paid for the enrollment being referred to utilizing Venmo/Zelle, the refund sum will be sent back to the paying platform.
• Check – In the event that the part paid for the enrollment being referred to utilizing a check, a refund check will be provided.
• Refunds must be requested by individuals on record for the corresponding players account.

All approved refund requests will be paid back to the issuing service within 30 days of the approved refund request.

Requests for refund must include the following:

Player Name and address
Parent name, address, telephone number and email
Team/Age Group that you are requesting the refund for
Reasoning for Refund Request
Date of Refund Request

Please email refund requests to TJ using the contact form here.